Creative Cyber Cats

From Tokyo to Penang. AI Digital Employee for Malaysian businesses

A team member who answers your customers 24/7. Never miss an enquiry again.

Fees, opening hours, bookings, quotations. The AI Digital Employee answers the questions your customers ask every day, on your website and in any language they use. It collects their contact details and passes anything difficult to your staff. We set it up for you.

Start 14-Day Free Trial Chat on WhatsApp
  • From RM199 a month
  • Any language your customers use
  • Setup done by us
  • No long contract
  • Japanese-owned, 26 years of web production
AI Digital Employee
Live demo. Ask in any language.
  • Hello! I am the AI Digital Employee for Creative Cyber Cats. Ask me anything about the service.

Answers are based on information provided by Creative Cyber Cats. Please do not enter personal data here.

A simple story

What if you had a staff member who never sleeps?

Imagine someone sitting at your front desk all day and all night. They know your prices, your opening hours and your services by heart. They are polite, they answer at once, and when a question is too hard, they take the visitor's name and phone number and say your team will call back.

That is exactly what the AI Digital Employee does, on your website.

  1. A visitor arrives at 10 pm

    A parent is comparing preschools after putting the kids to bed. She types "How much is the monthly fee for a 4 year old?"

  2. Your AI employee answers at once

    It replies with the fee, what is included, and the opening hours. In whichever language she used.

  3. It asks for her details

    "Would you like to book a school visit? Please leave your name and WhatsApp number." She does.

  4. Your staff follow up in the morning

    Her details are waiting in your inbox. No missed enquiry, no late-night phone duty, and your staff spent zero minutes on it.

What it does for your business

Four things change from day one

  • No enquiry goes unanswered

    Questions that arrive at night, on weekends and on public holidays get an answer within seconds, before the visitor moves on to another business.

  • Your staff stop repeating themselves

    The same ten questions take up hours every week. The AI employee handles them, and your team keeps their time for real customers.

  • More leads, with contact details

    Interested visitors leave their name and WhatsApp number instead of leaving your site. You follow up when it suits you.

  • Difficult questions go to a human

    It answers only from the information you approve. When it is not sure, it hands over to your staff instead of guessing.

How it works

You do not need to understand the technology. We handle it.

There is nothing to install, no software to learn and no technical staff needed on your side.

  1. STEP 1

    Tell us about your business

    Send us your price list, opening hours, services and the questions customers usually ask. A short WhatsApp call is enough.

  2. STEP 2

    We set it up on your website

    We teach the AI employee your information and place the chat window on your site. WordPress sites are the quickest, and other websites work too.

  3. STEP 3

    Try it free for 14 days

    Watch it answer real visitors. We review the conversations with you and refine the answers. Continue only if you are happy.

Japanese quality, built for Malaysia

Made by a Japanese web company. Proven in Japan first.

Creative Cyber Cats is the Malaysian company of the Cyber Cats group from Tokyo. We bring the way Japanese companies build and support technology to businesses in Malaysia.

  • Born in Tokyo

    The group has produced and operated websites for Japanese organisations for 26 years, including the medical faculty of a leading university and a major electric power company. Japanese clients expect precise work, clear reporting and deadlines that are kept. That is the standard we work to here.

  • Proven on a Japanese site first

    The AI Digital Employee already works every day on a job portal our group runs in Japan, answering job seekers in Japanese. We bring that tested setup to your website.

  • Japanese care, Malaysian team

    Our Penang team speaks English, Malay, Chinese and Japanese. You get Japanese attention to detail with people who understand your customers.

Katsuhide Yokoyama
President and Representative Director
Creative Cyber Cats (M) Sdn. Bhd.

Career

1998
Joined a web production company in Los Angeles.
2000
Went independent on 22 February. Returned to Japan in July and began web production for the Japanese market.
2013
Founded Cyber Cats Co., Ltd. in Tokyo on 7 March.
2014
Expanded into the Chinese-speaking market. Founded Saibamao Co., Ltd. in Taipei, Taiwan.
2016
Founded Creative Cyber Cats (M) Sdn. Bhd. in Penang, Malaysia.

A message from our President

26 years, more than 14,000 projects, and a new era

This year Cyber Cats marks 26 years since its founding. In that time we have completed more than 14,000 web projects, from small clinics and schools to a university medical faculty and an electric power company. Many of our clients came to us through referrals from other clients. I am sincerely grateful for that trust.

What those 26 years taught me is simple. Trust is built on small things: answering quickly, keeping every promise, and explaining things honestly in plain words. Our whole team works with one goal, that every client is glad they chose Cyber Cats.

We have now entered the age of AI. Companies that use AI well can cut costs and multiply their results. We make that possible for you at a low cost. As an owner or manager, you do not need to learn AI yourself. Think of us as your internet department, working for you from outside the company, so that your staff can stay focused on your customers.

We proved the AI Digital Employee first on a website our own group runs in Japan. We will set it up for you, check every answer with you, and stay available on WhatsApp. We are committed to contributing to your results. Please feel free to get in touch.

Katsuhide Yokoyama

Built for businesses like yours

Where it works best

Any business that gets the same questions every day. These are the ones we started with.

  • Preschools and tuition centres

    Fees, programmes, operating hours, school visits. Parents ask at night. See the preschool page.

  • Hair salons and beauty

    Service menu, prices, booking requests and reminders. See the salon page.

  • Food and beverage

    Menu, opening hours, reservations and catering enquiries, answered while your kitchen is busy.

  • Online shops and services

    Product questions, delivery, quotations and order enquiries, without a support team on standby.

Pricing

Less than one part-time shift a month

One simple plan to start. The setup fee is quoted after your free trial, once we know how much information your site needs.

Most popular

AI Digital Employee

RM199 / month

14-day free trial. Setup fee quoted after the trial.

  • Answers from your approved business information
  • Any language your customers use, including mixed-language questions
  • Collects visitor names and contact details
  • Hands difficult questions to your staff
  • Business information up to about 2,000 words, 300 messages a day
  • Monthly plan, cancel with one month's notice
Start Free Trial

Need a website first?

From RM1,980 one-time

We build websites too. One-time fee, no monthly charge for the site itself.

  • Mobile-friendly design, contact form, Google Maps
  • Built by the same team, ready for the AI employee
  • Additional pages from RM200 each
See web design

Prices in Malaysian Ringgit. Higher-volume plans are available on request. Full pricing details.

Where it is already working

We use it ourselves first

Before offering the AI Digital Employee to clients, we put it to work on a website run by our own group. Here is what it does there, every day.

The AI assistant answering a job seeker on 24ROAD (Japanese).

Case 1. Job portal, Japan

24ROAD: a recruitment site for roadside assistance companies

24ROAD lists jobs from roadside assistance companies across Japan. Job seekers arrive at all hours with the same questions: "Can I apply without experience?", "Do I need special licences?", "What is a typical day like?". Before, those questions waited for office hours or went unanswered.

Now the AI Digital Employee answers them on the spot, using only the information published on the site, and points the visitor to the right job listing. Anything it cannot answer from the site, it says so and directs the visitor to the company.

  • Answers from the site's own job listings and articles, nothing else
  • Links each answer to the page it came from, so visitors can check
  • Runs on a WordPress site, set up by our team
  • Works in Japanese there, and in the languages your customers use on your site
  • Operated by the Cyber Cats group, so we live with the results ourselves

Usage figures will be published once the first full months of data are in.

Who we are

A Japanese web company, based in Penang since 2016

Creative Cyber Cats (M) Sdn. Bhd. is the Malaysian company of the Cyber Cats group, a web production company from Tokyo. Our team in Penang speaks English, Malay, Chinese and Japanese, and the AI Digital Employee works in whichever languages your customers use.

We do not sell software and walk away. We set the AI employee up, we check its answers with you, and we stay available on WhatsApp.

Since 2016 we have also built websites for clinics, schools, salons and restaurants in Malaysia and Japan. See our work.

Meet the team
  • Registered Malaysian company (Sdn. Bhd.) with an office in George Town
  • Customer data handled in line with Malaysia's PDPA
  • Setup, answer review and support included
  • Japanese standards of care, local understanding

Questions owners ask us

Frequently asked questions

Do I need a WordPress website?

No. WordPress sites are the quickest to set up, and we can place it on other websites too. Tell us which platform you use.

I do not have a website. Can I still use it?

At the moment it works on websites. We also build websites, so we can start you with a simple one and add the AI employee to it.

Which languages does it support?

The languages your customers use. It replies in the language the visitor writes in, including English, Malay, Chinese and Japanese, and it understands mixed-language questions. Tell us which languages matter to your business and we set it up and test it in each one.

Can it reply on WhatsApp?

Not yet. WhatsApp replies are on our roadmap. For now it answers visitors on your website and passes conversations to your staff when needed.

What if the AI gives a wrong answer?

It answers only from the business information you approve. When it is not sure, it hands the question to your staff instead of guessing. During the trial we review the conversations with you and improve the answers.

How is customer data protected?

We collect only what is needed to reply to your customers, keep it secure, and handle it in line with Malaysia's Personal Data Protection Act (PDPA). Read our privacy notice.

Can I change the answers myself?

Yes. Send us the new information at any time and we update it, or we can show you how to do it yourself.

Is there a contract period?

No lock-in. It is a monthly plan. You can cancel with one month's notice. The setup fee is a one-time charge.

Will it slow down my website?

No. The chat loads in the background after your page has loaded, so your visitors do not wait for it.

How much business information can it hold?

The standard plan covers about 2,000 words: your price list, opening hours, services, policies and common questions. That is enough for most small businesses. For larger needs, such as a full product catalogue, we quote a higher plan.

What happens when I reach the daily limit?

Visitors see a short message asking them to contact you on WhatsApp, and we let you know. If it happens often, we move you to a higher-volume plan.

See it working on your own website.

Start a 14-day free trial. We set everything up for you, and there is nothing to install on your side.

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