Web operations service
Build a web department without hiring a web person.
Website, video, social media and SEO. Our Penang team plans it, makes it and runs it for you, the way our group has done in Tokyo for 26 years. All we ask from you is to set the direction and approve the work.
From RM 900 a month
- In Penang since 2016
- Group record in Japan: 26 years, 14,000+ projects
- English, Malay, Chinese and Japanese
- Made by our own team
Does this sound familiar?
You know you should. There is just no time.
You know the website and social media matter. But running the business takes the whole day, and "we will get to it soon" has been going on for months. That is exactly the kind of company we want to help.
Nobody looks after the website
There are things you want to update, but nobody has the time. The news page still shows last year, and nobody noticed the enquiry form stopped working.
Social media does not last
You started, but ideas, photos and posting cannot fit around the real job. The last post is months old.
You do not know where to start
Social media, Google Maps, SEO, ads. It is hard to tell which one works for your business, and time passes while you look into it.
We solve this by becoming your web department.
All in one
We take on the whole web department
Web work has three parts: thinking, making and running. When you outsource tasks only, you still have to decide what to do and give the instructions. We take on all three, so you do not need anyone in the company who understands the web.
Think
We decide what to do and plan it. We sort out your strengths and why customers choose you, decide whether sales, hiring or trust comes first, and turn that into a monthly plan. Each month we check the numbers and adjust the next step.
Make
We write the text and produce the pages, banners, social media images and short videos. Our own team does the work.
Run
We publish what we make and respond to your customers. Website updates, posts on social media and Google Maps, replies to comments and reviews, and running and adjusting ads. You get a report once a month.
Your side
We ask only four things from you
- 1
Join a monthly meeting
Once a month, 30 minutes. We go through progress and next month's plan together.
- 2
Send us photos and information
Photos from your workplace, news and announcements. Whatever you already have is enough.
- 3
Give us time for an interview
Only when needed, we ask for a little time to hear your story.
- 4
Check and approve before publishing
We show you everything before it goes live. You only check and approve.
Compare
How we differ from other services
If you only need tasks done, there are cheaper services. Here is an honest comparison, so you can see where we fit.
| Task outsourcing service | Marketing agency | Freelancer | Creative Cyber Cats | |
|---|---|---|---|---|
| Who decides what to do | You (instructions needed) | The agency (you need someone in-house to judge) | Depends on the person | We propose. You only approve |
| Scope | Routine updates and posts | Mostly ads and analysis | Limited to one person's skills | Website, video, social media, Google Maps, ads and hiring |
| Production | Small edits only | Often extra cost or outsourced | Depends on the person | Done by our own team |
| If the person is away or leaves | Someone covers | Someone covers | Work stops | Shared across the team. Work does not stop |
| Best for | Companies with a web person who is short of hands | Companies with a marketing person who want outside help | Companies that need a little help | Companies with no web person and no idea where to start |
A general guide based on our own research. Details vary by service.
Price
A whole web department from RM 900 a month
Even if you hire one web person, it is hard to find someone who can plan, design, write and run everything. For less than half the cost of one hire, a team handles your web from planning to production to daily operation.
Standard Plan
From RM 900 / month
Before SST.
- A dedicated web manager. One contact person, a monthly plan, improvement ideas and a 30-minute monthly meeting online.
- Social media management. One post a week on the platforms that fit your customers, including planning, images, posting and replies to comments.
- Google Maps advice. Guidance on posts, replies to reviews and photo updates.
- Website updates. News and portfolio updates, small fixes and one article a month.
- AI Digital Employee. The same AI chat we use on this website, set up on yours to answer common questions 24/7.
- Analysis and report. One results report a month.
Advanced Plan
From RM 1,900 / month
Before SST. For companies that want to grow hiring or sales seriously.
- Everything in the Standard Plan
- Website design
- Daily posts on Threads and X
- One article a week
- Ad management (ad spend is separate)
- Handy apps proposed and built for your type of business, such as accounting, dispatch or work procedure tools
Prices in Malaysian Ringgit.
Peace of mind
If you cancel, everything stays with you
Accounts, photos and everything we make belong to you. Before you sign, we give you a written plan for the first three months.
Contract terms and costs
- Setup fee
- Free. Account recovery and clean-up, GA4 setup and the first month's plan are included.
- Minimum term
- 6 months, then renewed month by month.
- Extra costs
- Ad spend, server and domain fees, paid tools and stock materials.
- Payment
- Invoice (bank transfer) or credit card.
Service
We combine what you need for your goal
Choosing the method is our job. Just tell us what you want to achieve.
More enquiries and quotation requests
Website improvements, a stronger portfolio page, SEO and AI search, search ads.
More job applicants
A careers page, social media that shows your people, job ads, an easier way to apply.
More walk-ins and local awareness
Google Maps management, replies to reviews, Instagram, social media ads.
Restart a web presence that has stopped
Account recovery and clean-up, a website check and fixes, posting again. See web design.
We also handle new websites and redesigns, online shops, logos, multilingual sites and accessibility.
Company and team
A company takes responsibility, not one individual. From Tokyo, in Penang since 2016.
When you hand over your whole web presence, two things matter: who does the work, and what happens if that person leaves. Creative Cyber Cats (M) Sdn. Bhd. is the Malaysian company of the Cyber Cats group from Tokyo. We bring the standards the group built in Japan to businesses in Malaysia.
- 26 yearsof web production and operation by our group in Japan
- 14,000+web projects completed by our group in Japan
- 3 locationsTeams in Tokyo, Taipei and Penang
Work does not stop
Your account is shared across the team. If someone is away or leaves, another member steps in.
Your assets stay yours
Accounts are created in your name and we only receive access. Copyright of what we make belongs to you.
Contract and confidentiality
We sign a service agreement and an NDA.
Japanese care, local languages
Attention to detail from our Tokyo roots, with a Penang team that speaks English, Malay, Chinese and Japanese.
The people you will talk to
Our team
Katsuhide Yokoyama
President and Representative Director
Founder of Cyber Cats and ChacoWeb in Japan, with 26 years in web production.
Mas
AI Integration Strategist
Web developer with more than 8 years in front-end and back-end coding.
Denise
AI Integration Strategist
Web developer with more than 5 years in responsive WordPress, Figma and PHP.
Flow
From first call to launch in as little as two weeks
All we need from you is answers to our questions and access to your accounts. We do the rest.
Start with a Free ConsultationFree consultation (30 minutes, online)
We look at your website and social media together and ask what is troubling you and what you want to grow. We tell you the main issues and a rough cost on the spot. No hard sell.
Review and a three-month plan
We study your website, social media, Google Maps and competitors, and sort out your strengths. You receive a written plan for the first three months, what success looks like, and a quotation, within 3 to 7 working days.
Agreement and account clean-up
We sign a service agreement, and an NDA if you wish. We organise your website and social media logins, and you give us access while the accounts stay in your name. We also help recover accounts with lost passwords.
Operation starts
We begin posting, updating and improving according to the plan. We send you everything before it is published. You only check and approve.
Monthly report and meeting
Once a month we share the work done and the numbers in a one-page report, review results in a 30-minute meeting and decide next month's work together.
Questions owners ask us
Frequently asked questions
Nobody in our company knows about the web. Is that all right?
This service is made for exactly that. We propose what to do, and you only check and approve.
How much work is there on our side?
A 30-minute meeting once a month, sending photos and information, and checking before publishing. Expect about one to two hours a month.
Why does it cost more than a task outsourcing service?
Because it covers deciding what to do and producing the images and pages, not just carrying out tasks. If you already have someone who can give instructions, task outsourcing may suit you better, and we will tell you so honestly in the free consultation.
Will our contact person change?
Your contact person stays the same. The team shares everything, so work does not stop when someone is away or moves on.
Can we keep using our current website and social media accounts?
Yes. We can start by helping you recover accounts with lost passwords.
What happens to our accounts and materials if we cancel?
Everything stays with you. We remove our access and give you handover notes.
Is there a minimum contract period?
Six months. That is the time it takes to set things up and start seeing results.
Can you work with companies outside Penang?
Yes, anywhere in Malaysia. Meetings are held online.
Is ad spend included in the monthly fee?
No. You pay the ad platforms directly.
Shall we look at your web presence together?
We review your current website and social media, then tell you the first three things to do and a rough cost. You can use this advice in-house even if you do not sign up. No hard sell.